THE WELSH Ambulance Service has launched a list of promises to the children and young people who use its services.

Members of the Trust’s Patient Experience and Community Involvement team spent the summer talking with hundreds of young people to find out how they would like to be treated.

The feedback has been used to develop a list of promises which will be promoted among ambulance staff and volunteers to help them understand what is important to youngsters when caring for them.

The list called ‘Our Promises to Children’ was launched this week at an event held to coincide with United Nations Universal Children’s Day at Noah’s Ark Children’s Hospital for Wales in Cardiff.

It includes pledges to be kind and friendly to young people, listen to and involve them in decisions about their care and talk in a way they can understand.

Claire Bevan, Executive Director of Quality, Safety and Patient Experience for the Welsh Ambulance Service, said: “These promises are a clear commitment from us to putting children at the heart of our services.

“Our aim is for children to feel they are being listened to and their views are considered.

“These promises are also about empowering children so that they are better able to take advantage of their rights and to engage with our staff and volunteers.”

The Trust is signed up to the United Nations Convention on the Rights of the Child and is currently developing a Children’s Rights Approach across the organisation.