MONMOUTHSHIRE’S trading standards service is urging residents to be vigilant after receiving a report of a phone call to a local resident, purporting to be from the council tax team.

The caller offered a rebate on the resident’s council tax bill and tried to obtain bank card details.

Trading standards team leader, Gareth Walters said, ‘The caller knew the householder’s full name and attempted to obtain her bank card details with the promise of a monthly rebate. Thankfully, in this instance, the householder refused to provide any of the requested information and the caller hung up.’

Monmouthshire’s cabinet member with responsibility for public protection, Councillor Sara Jones added, ‘As we move into the months where Monmouthshire residents receive their new council tax bills we think it’s possible that scammers will use this opportunity to target people. Residents need to be very wary of anyone requesting bank card details over the telephone.’

Residents wishing to report such calls and get practical advice are asked to contact the Citizens Advice Consumer Services helpline on 03454 040506.